Who We Are
Fernwood Property Management (our company, we, our, us) are committed to safeguarding and preserving the privacy of our customers and visitors. We implement a variety of security measures to maintain the safety of your personal information. Our Privacy Policy explains what we do with your information in order to run our business, provide our services and keep us GDPR compliant. Any reference to “you” or “your” refers to anyone whose personal information and data we process.
Information We Collect and Process
We collect information from you when you register with us or fill out a form or application when you communicate with us by any means. The information you give us may include, but is not limited to:
Personal information: Your name, address, date of birth, e-mail address, telephone number, information about your property or your personal circumstances as a tenant or landlord.
Payment information: You may be required to provide payment information such as your bank details, we will collect the necessary financial information from you as well as any additional personal information.
We may also obtain some information from third parties, for example: credit checks, information from your employer, information from your landlord, searches of information in the public domain such as the electoral roll.
Use of Your Information
We want to ensure that you fully understand how your information may be used by us. Under data protection legislation we are only permitted to use your information if we have a legal basis for doing so. We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
– To personalize your experience, as your information helps us to better respond to your individual needs.
– To provide information to you that you request from us relating to our products or services.
– To provide information to you relating to other products, services, promotions or surveys that we feel may be of interest to you. You can choose to opt out at any time by contacting us.
– To inform you of any changes to our website, goods, services and products.
– Feedback we receive from you helps us to improve our website and customer service.
– To process transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested by the customer.
Use of Cookies
We do not use cookies. Third party links may use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on their link on our website. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and where we are legally required by law, or in the event that we sell any or all of our business to the buyer, or to further fraud protection and reduce the risk of fraud. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, assist us with your enquiry or application, or servicing you, so long as those parties agree to keep this information confidential.
Third Party Links
Occasionally, at our discretion, we may include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s privacy policy. You should review their privacy policy before sending them any personal data. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback.
Security of Your Information
The security of information is very important to us and we have measures in place which are designed to prevent unauthorised access to your personal information. Our client files are stored on our secure client management system. We password protect files and use password protected computer systems, as well as having up to date computerised virus protection software. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes. Hard copy documentation is stored in locked cabinets, in a locked office.
Access to Information, your Consent and Rights
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. By using our site or registering or applying with us, you consent to our Privacy Policy. You have rights in relation to your personal information, which include: Access to your personal information in which we hold. Amendment of your personal information in which we hold if you believe it is incorrect or inaccurate. Erasure of your personal information in which we hold. If you would like to discuss any of these matters further please contact us on Tel: 0114 4494475 or email: info@fernwoodpropertymanagement.co.uk.
Your Right to Opt Out
You have the right to Opt-Out and ask us not to contact you for marketing purposes at any time. By Opting Out we will remove your information from our marketing database, but we reserve the right to retain it for any legal purpose explained in this Privacy Policy.
Changes to Our Privacy Policy
Should we make any changes to our Privacy Policy, we will post those changes here on our website. Please ensure that you check this page regularly.
Contacting Us
If you have any questions regarding our Privacy Policy or wish to Opt Out please do not hesitate to contact us–
Data Management Officer
Fernwood Property Management
9 Campion Drive
Killamarsh
Sheffield
S21 1TG
Tel: 0114 4494475
Email: info@fernwoodpropertymanagement.co.uk
If you have any concerns or complaints as to how we have handled your information, you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.